The Impact of Trust and Reciprocity on Knowledge Exchange: A Case Study in IT Outsourcing
Ahmad Alwahdani
Journal of Information Systems Engineering & Management, Volume 4, Issue 1, Article No: em0084
https://doi.org/10.29333/jisem/5738
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Purpose – The aim of the study is to analyse the mechanisms of trust and reciprocity that impact knowledge exchange in IT outsourcing projects. The research participants develop a framework that shows the impact of the trust and reciprocity components on knowledge exchange in IT outsourcing projects.
Design/methodology/approach – The study is a single-case study adopting a qualitative approach combined with a core action research methodology covering three action research cycles. Data was collected using two types of interviews: semi-structured and focus group interviews. The total number of conducted interviews was 45, covering managers, team leaders, and IT technical staff. An action research co-generative knowledge creation module was applied to provide a workable solution for the identified study question.
Findings – The research participants identified four factors that make a significant contribution to reciprocity: a well-designed contract, client capability, operational readiness, and the client-vendor relationship. Four elements were found to have a significant impact on building mutual trust between the client and the vendor: a well-designed contract, vendor capability, transparency, and communication. The research participants found that two factors can assist in increasing the level of trust and the vendor’s strengths during the IT outsourcing process. Those two assisting factors are external consultant support and top management support.
Practical implications – The study provided an action research co-generative knowledge creation module that was applied to provide a workable solution for the identified study question. This module can enhance organisation learning through efficient knowledge exchange.
Keywords: IT outsourcing, knowledge exchange, trust, reciprocity, action research
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Web based Approach to Overcome the Market Information Gap between Poultry Farmers and Potential Buyers in Tanzania
Cesilia Mambile, Dina Machuve
Journal of Information Systems Engineering & Management, Volume 4, Issue 1, Article No: em0085
https://doi.org/10.29333/jisem/5740
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Poultry farming is very important sector in Tanzania because it improves human health and when sold provides income, it supports the livelihoods of 3.7 million households in Tanzania. Poultry farming sector is facing a challenge of lack of market information, also absence of well-coordinated system which is harmonized between stakeholders. Both poultry farmers and buyers rely on informal market information. The findings form this study shows that key market information required by poultry farmers and buyers are price, buyer or farmer location, Poultry kilograms, amount of poultry needed by buyers, amount of poultry products needed by buyers, types of poultry needed by buyers and kind of poultry products needed by buyers. This paper discusses this key market information required by poultry farmers and buyers, also the challenges faced due to lack of market information. In order to disseminate the identified market information requirements and to overcome the mentioned challenges the web based platform has been proposed as a solution to overcome the market information gap.
Keywords: market information, Web based application, poultry and poultry products, poultry farmers and buyers
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Systematic Review: Intersection between Communication and Knowledge
Andreia de Bem Machado, Maria Jose Souza, Araci Hack Catapan
Journal of Information Systems Engineering & Management, Volume 4, Issue 1, Article No: em0086
https://doi.org/10.29333/jisem/5741
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Advances in technological possibilities have made communication present in different media and spaces. By enabling interaction between different countries, by becoming a facilitator between knowledge and innovation in the globalized world, it has opened frontiers by providing innovations in various sectors of the knowledge society. In this sense, the objective in this article is to map the intersection of communication, innovation and knowledge in the globalized world. To that end, the methodology used in the research was the systematic search of literature that pointed out that the intersection is motivated by the use of innovative technologies in the process of knowledge sharing, and studies are still scarce in this area. It is possible to perceive, further, that this intersection is branched out, through Social Sciences, Business, Management and Accounting, Computer Science, Medicine, Engineering, Decision Sciences, Nursing, Arts and Humanities, Economics, Econometrics and Finance, Psychology, aligned Health Professions, Agricultural and Biological Sciences, Biochemistry, Genetics and Molecular Biology, Energy, Environmental Science, Mathematics, Materials Science, Multidisciplinary, Neuroscience, Pharmacology, Toxicology and Pharmaceutical and Veterinary.
Keywords: globalization, communication, innovation and knowledge
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Malware Threats Analysis and Mitigation Techniques for Compromised Systems
Luis Eduardo Suástegui Jaramillo
Journal of Information Systems Engineering & Management, Volume 4, Issue 1, Article No: em0087
https://doi.org/10.29333/jisem/5742
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
On Friday October 21, 2016 there was a Distributed Denial of Service (DDoS) attack that took place on a DNS provider. Its objective was against major websites such as GitHub, Etsy, Twitter, Netflix, and Spotify. This paper is created in order to utilize the Free and Open Source Software (FOSS) available online to identify, classify and remove malware from a compromised system. Presenting an in-depth security analysis of Mirai botnet, a malware that convert devices running Linux into remotely controlled Bots, especially IoT devices, all the compromised systems were used as part of the Mirai botnet for performing large-scale network attacks. The methods presented in this article are generic and can be used as part of an incident response strategy to mitigate any malware of the same nature.
Keywords: Linux Malware, FOSS, Incident Handling, Mirai botnet
REFERENCES
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Centralized Admission System for Advanced Level Private Schools: Case of Kilimanjaro Region, Tanzania
Mwapashua H. Fujo, Mussa Ally Dida
Journal of Information Systems Engineering & Management, Volume 4, Issue 1, Article No: em0088
https://doi.org/10.29333/jisem/5743
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Globally, it is desirable to have fair and transparent student admissions into both public and private universities, colleges and schools. A case in point, in Tanzania 35% of students enrolled each year in higher level learning institutions and technical education are from Advanced Level (A-level) private schools. Of concern is that, this paper confirms and quantify that 93.5% of admissions into A-level schools were performed on paper based. Such admissions were characterized by multiple admissions, being costly, inconsistency, inaccuracy, and difficulties in following admission procedures. On the other hand, existing manual admission systems were considered unfair and not transparent. To mitigate these challenges a centralized web-based solution named Tanzania Central Processing Admission System (TCPAS) has been conceptualized to resolve the identified admission challenges. This paper presents on an ongoing research work aimed to address the challenges facing the current admission procedures of A-Level private schools in Tanzania. The proposed TCPAS is designed to be a web-mobile solution. The TCPAS tool is intended to reduce admission costs by reducing turnaround time for entire admission processes; encourage the use of paperless admission; control forgery over entry qualifications (certificates) during the admission process; has a centralized data handling capability; saves admission vacancies; and reach many geographically scattered applicants. Moreover, questionnaires were used to gather requirements from 150 respondents from the case study (Kilimanjaro region).
Keywords: Central Admission System (CAS), Web Portal, A-Level Private Schools, Admission System, National Examinations Council of Tanzania (NECTA), Certificate of Secondary Education Examination (CSEE)
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