Implementation of ISO 27001 Standards as GDPR Compliance Facilitator
Isabel Maria Lopes, Teresa Guarda, Pedro Oliveira
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0089
https://doi.org/10.29333/jisem/5888
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Personal Data Protection has been among the most discussed topics lately and a reason for great concern among organizations. The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years. The regulation will fundamentally reshape the way in which data is handled across every sector. The organizations had two years to implement it. As referred by many authors, the implementation of the regulation has not been an easy task for companies. The question we aim to answer in this study is how far the implementation of ISO 27001 standards might represent a facilitating factor to organizations for an easier compliance with the regulation. In order to answer this question, several websites (mostly of consulting companies) were analyzed, and the aspects considered as facilitating are listed in this paper.
Keywords: regulation (EU) 2016/679, general data protection regulation, ISO/IEC 27001
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The Strategies to Increase Customer Value in Agile: A Survey of Brazilian Software Industry
Fernando Sambinelli, Marcos Augusto Francisco Borges
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0090
https://doi.org/10.29333/jisem/5889
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Previous empirical studies have demonstrated the relevance of the concept of customer value to the software industry and the state-of-the-art of strategies to increase customer value in Agile Software Development (ASD) has been recently documented in a Systematic Literature Review (SLR). However, to date, there are no studies on the state of practice for this area focusing on issues similar to those investigated in the SLRs mentioned above. The objective of this article was to report on the state of the practice of adopting strategies to increase customer value in the ASD and to detail these strategies concerning goals pursued, customer value metrics, challenges and usage impacts, and the reasons for non-adoption. A survey was performed using a web questionnaire answered by software professionals who are members of agile teams. Data were collected from 378 respondents from 123 Brazilian software intensive organizations. Prioritizing the development of high-value customer features and validating them frequently (92.3%), as well as focusing on value aspects of the client’s market segment and applying the most relevant agile practices to make them viable (64.8%), appeared to be the strategies most frequently practiced by agile teams. Generally, the experiences of using these strategies appear to be very positive, although challenges have also been identified, such as defining what customer value and customer collaboration is.
Keywords: agile, customer value, product development
REFERENCES
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- Racheva, Z., Daneva, M., Sikkel, K., Herrmann, A. and Wieringa, R. (2010). Do we know enough about requirements prioritization in agile projects: insights from a case study. 2010 18th IEEE International Requirements Engineering Conference, IEEE, pp. 147–156. https://doi.org/10.1109/RE.2010.27
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- Sambinelli, F. and Borges, M. A. F. (2019a). Survey on Strategies to Increase Customer Value in Brazilian Agile Software Development Companies. 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), IEEE, pp. 1–7. https://doi.org/10.23919/CISTI.2019.8760653
- Sambinelli, F. and Borges, M. A. F. (2019b). Strategies to increase customer value in agile software development. Communications in Computer and Information Science, Springer, Cham, pp. 63–79. https://doi.org/10.1007/978-3-030-14310-7_5
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Implementation of the Quality Management System (ISO 9001: 2015) in the Bodywork Industry
Franklin W. Salazar, Franklin G. Tigre, Edith Elena Tubón-Núñez, Sandra Carrillo, Jorge Buele
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0091
https://doi.org/10.29333/jisem/5890
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
This paper discusses the management of the quality system in a coachwork company based on the ISO 9001 standard, version 2015 and it aims directing and controlling the productive processes to ensure compliance with the operation parameters and to achieve the expected effects. The development of this action research comprises: (i) description of the manufacturing processes, (ii) diagnosis of the ISO 9001:2015 requirements, (iii) documentation structure of the QMS and (iv) development of the Quality Route method as an improvement for critical processes which generate non-compliant results. The proposed continuous improvement model aims to adapt the company to current market needs and meet the customers’ necessities, allowing the enterprise to increase its productivity and profitability thanks to the systematic optimization and development of its processes. This encourages a specific management and generates positive changes in the organization, maintaining a vision of improvement and continuous innovation, in search of assurance of the quality of the products/services. In the application allows to compare with the initial situation made to the manufactured product, and it is found that the percentage of defects decreased from 72.0% to 36.0%. The method of the Quality Route based on the Deming cycle with its stages; plan, do, check and act, implemented as a continuous improvement action in body manufacturing processes, allows solving problems from identified improvement opportunities, establishing a quality control system in the manufacturing phases of the product, through the execution of visual inspections and use of records.
Keywords: ISO standards, manufacturing industries, project management, quality metrics, standards organizations
REFERENCES
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- Mihajlović, M. (2018). Methods and Techniques of Quality Process Improvement in the Milk Industry in the Republic of Serbia. Economic Themes, 56(2), 221-237. https://doi.org/10.2478/ethemes-2018-0013
- Esgarrancho, S. and Cândido, C. J. (2017). Firm preparation for ISO 9001 certification–the case of the hotel industry in Portugal. Total Quality Management & Business Excellence, 1-20. https://doi.org/10.1080/14783363.2017.1404428
- Fernández-S. Á., Salazar-L. F., Jurado M., Castellanos E.X., Moreno-P. R. and Buele J. (2019). Electronic System for the Detection of Chicken Eggs Suitable for Incubation through Image Processing, in Rocha Á., Adeli H., Reis L., Costanzo S. (Eds), Advances in Intelligent Systems and Computing, 931. (pp. 208-218). https://doi.org/10.1007/978-3-030-16184-2_21
- Franklin, T. O., Tubón-Núñez, E. E., Carrillo, S., Buele, J. and Franklin, S. L. (2019). Quality Management System Based on the ISO 9001: 2015: Study Case of a Coachwork Company. In 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), IEEE, (pp. 1-6). https://doi.org/10.23919/CISTI.2019.8760816
- Juanzon, J. B. P. and Muhi, M. M. (2017). Significant factors to motivate small and medium enterprise (SME) construction firms in the Philippines to implement ISO9001: 2008. Procedia Engineering, 171, 354-361. https://doi.org/10.1016/j.proeng.2017.01.344
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- Valmohammadi, C. and Kalantari, M. (2017). Using structural equation modelling to test ISO 9000 motivation, depth of ISO implementation and performance of Iranian manufacturing organisations. International Journal of Productivity and Quality Management, 20(3), 405-427. https://doi.org/10.1504/IJPQM.2017.082675
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Assessing the Impact of Smart Cities on Local E-government Research: A Bibliometric Study
Gonçalo Paiva Dias
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0097
https://doi.org/10.29333/jisem/5897
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
This article presents a bibliometric study on the impact of smart cities development on local e-government research. This is relevant because the concept of smart cities has evolved from being essentially focused on the management of the cities’ infrastructures to include other aspects such as quality of life, economic growth, sustainability and participatory governance, thus partially overlapping the previously existing concept of local e-government. To inform the study, three sets of documents retrieved from the Scopus database were compared to what concerns the number of documents and citations, subject areas, and keywords: research documents addressing smart cities in general; research documents addressing local e-government; and research documents addressing smart cities in the scope of e-government. The study concludes that the relevance of smart cities within local e-government research has grown to represent about 20% of the number of documents published annually in the field, and that this contributed to broaden the range of subjects dealt with in the area. Moreover, it is observable a tendency towards the study of new areas of research related to the benefits and, generally, the consequences of smart cities development on service delivery and governance at the local level.
Keywords: smart cities, e-government, local government, bibliometrics, open data
REFERENCES
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- Chen, Y. C. and Gant, J. (2001). Transforming local e-government services: the use of application service providers. Government Information Quarterly, 18(4), 343-355. https://doi.org/10.1016/S0740-624X(01)00090-9
- Cook, M., LaVigne, M., Pagano, C., Dawes, S. and Pardo, T. (2002). Making a Case for Local e-Government. Albany, NY: Center for Technology in Government.
- Dias. G. P. (2018). Smart cities research in Portugal and Spain: An exploratory biliometric analysis. In 2018 13th Iberian Conference on Information Systems and Technologies (CISTI), pp. 1-6, IEEE. https://doi.org/10.23919/CISTI.2018.8399295
- Dias, G. P. (2019a). Are smart cities reshaping local e-government research? In 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), pp. 1-4, IEEE. https://doi.org/10.23919/CISTI.2019.8760778
- Dias, G. P. (2019b). Fifteen years of e-government research in Ibero-America: A bibliometric analysis. Government Information Quarterly, article in press. https://doi.org/10.1016/j.giq.2019.05.008
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- Meijer, A. and Bolívar, M.P.R. (2016). Governing the smart city: a review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392-408. https://doi.org/10.1177/0020852314564308
- Pereira, G. V., Macadar, M. A., Luciano, E. M. and Testa, M. G. (2017). Delivering public value through open government data initiatives in a Smart City context. Information Systems Frontiers, 19(2), 213–229. https://doi.org/10.1007/s10796-016-9673-7
- Piro, G., Cianci, I., Boggia, G. and Camarda, P. (2014). Information centric services in Smart Cities. Journal of Systems and Software, 88(1), 169-188. https://doi.org/10.1016/j.jss.2013.10.029
A Contingency Plan Framework for Cyber-Attacks
Vladimir Sanchez Padilla, Franklin F. Freire
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0098
https://doi.org/10.29333/jisem/5898
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
Contingency plans administered in computer centers are necessary for business continuity since organizations not only store or process data to offer different service platforms. Organizations could experience different repercussions facing external or internal risks affecting their investments. The fact of having computer support for unwanted events that affect devices is important. Cyber-attacks in data networks lead to a serious problem due to economic damages that an unauthorized intrusion entails. A contingency plan for cyber-attacks can cover just technical issues. However, these are long term projects with continuous execution and improvement, since necessary tasks master for going from production to contingency, and then reversing the changes in the case whether an emergency or an unexpected event occurs. This paper aims to be a framework reference about how to cope with a situation of cyber-attack.
Keywords: computer hacking, data security, information security, security management
REFERENCES
- Arcuri, M., Brogi, M. and Gandolfi, G. (2017). How does cyber crime affect firms? The effect of information security breaches on stock returns. Proceedings of the First Italian Conference on Cybersecurity (ITASEC17), Venice, Italy.
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- Ten, C., Ginter, A. and Bulbul, R. (2016). Cyber-Based Contingency Analysis. IEEE Transactions on Power Systems, 31(4). https://doi.org/10.1109/TPWRS.2015.2482364
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Using an Ontology-based Approach to Build Open Assisting Tools in Foreign Language Writing
Hugo Sanjurjo-González, Héctor Alaiz-Moretón, Noelia Ramón, Belén Labrador, Isaías García
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0099
https://doi.org/10.29333/jisem/5931
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
In today’s globalised world where there is a growing need for international communication, non-native speakers (NNS) from a wide range of professional fields are increasingly called upon to write specialised texts in English. More often than not, however, the linguistic competence required to do so is well beyond that of the majority of NNS. While software applications can serve to assist NNS in their English writing tasks, most of the applications available are designed for users of English for general purposes as opposed to English for professional purposes. Therefore, these applications lack the specific vocabulary, style guidelines and common structures required in more specialised documents. Necessary modifications to meet the needs of English for professional purposes tend to be viewed as representing an overly complex and expensive task. To overcome these challenges, we present a software called O-WEAA (Ontology-Writing English Assistant Architecture) which makes use of an ontology that represents the knowledge which, according to our formalisation, is required to write most types of specialised professional documents in the English language. Our formalisation of the required knowledge is based on an exhaustive linguistic analysis of several written genres. The proposed software is composed of two parts: i) a web application named Acquisition Interface Module, which allows experts to populate the ontology with new data and ii) a user-friendly, general web interface named Writing Assistant Interface Module which guides the user throughout the writing process of the English document in the specific domain described in the ontology.
Keywords: knowledge acquisition, knowledge representation, corpus linguistics, ontology classification and retrieval, natural language processing
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Strategic Alignment IT-Business: Towards a Proactive e-Public Sector
Monica Henriques, José Braga de Vasconcelos, Gabriel Pestana, Álvaro Rocha
J INFORM SYSTEMS ENG, Volume 4, Issue 2, Article No: em0100
https://doi.org/10.29333/jisem/5932
Research Article
[Abstract]
[PDF]
[References]
ABSTRACT
The problem discussed in this paper is the paradox associated with hundreds of contributions of the scientific community over three decades, mainly leveraged by the Strategic Alignment Model (SAM) and its perspectives, but whose benefits arising from its applicability to the real world are scarce. The context of public sector organizations, which does not fit into any of the four perspectives presented by Henderson and Venkatraman (1993), led to the intertwining of the theme with Data Science. The hypothesis formulation involves interconnecting convergent concepts, namely through the adoption of a replicable framework in any world-wide public services, to potentiate the change of perspective, allowing to achieve the desired strategic alignment (IT-Business). It is hoped that the suggestions and recommendations can contribute to leverage significant changes in the Public Sector context in order to optimize the services provided, anticipating the citizen’s needs.
Keywords: data science, information technology, public sector, strategic alignment
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