Ensuring Efficient IT Service Management to Increase Information Systems Availability
Gilmar Barreto 1, Paulo D. Battaglin 1, Sergio Varga 1 *
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1 Electrical Engineering and Computing Department, University of Campinas (UNICAMP), BRAZIL
* Corresponding Author


In today’s information age the increase importance of Information Systems (IS) which are highly dependent of Information Technology (IT) forces organizations to deploy IT Service Management (ITSM) frameworks. The increase complexity of new IT technologies, products and deployment models makes the management of an IS a big challenge to manage and to ensure its availability. This complexity drives IT organizations to manage the environment by silos or technologies and inhibits a holistic view of the target environment leaving space for failures. This paper intends to analyze and identify these issues and proposes an IT management framework that will help IT organizations to provide a better management of IS.


This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article


J INFORM SYSTEMS ENG, 2019 - Volume 4 Issue 4, Article No: em0108

Publication date: 09 Dec 2019

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