Journal of Information Systems Engineering and Management

Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study
Charles Martino 1 * , Johanes Fernandes Andry 1
More Detail
1 Faculty of Technology and Design, Universitas Bunda Mulia, Jakarta, INDONESIA
* Corresponding Author
Research Article

Journal of Information Systems Engineering and Management, 2020 - Volume 5 Issue 1, Article No: em0110
https://doi.org/10.29333/jisem/7823

Published Online: 06 Mar 2020

Views: 352 | Downloads: 310

How to cite this article
APA 6th edition
In-text citation: (Martino & Andry, 2020)
Reference: Martino, C., & Andry, J. F. (2020). Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. Journal of Information Systems Engineering and Management, 5(1), em0110. https://doi.org/10.29333/jisem/7823
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Martino C, Andry JF. Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. J INFORM SYSTEMS ENG. 2020;5(1):em0110. https://doi.org/10.29333/jisem/7823
AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Martino C, Andry JF. Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. J INFORM SYSTEMS ENG. 2020;5(1), em0110. https://doi.org/10.29333/jisem/7823
Chicago
In-text citation: (Martino and Andry, 2020)
Reference: Martino, Charles, and Johanes Fernandes Andry. "Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study". Journal of Information Systems Engineering and Management 2020 5 no. 1 (2020): em0110. https://doi.org/10.29333/jisem/7823
Harvard
In-text citation: (Martino and Andry, 2020)
Reference: Martino, C., and Andry, J. F. (2020). Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. Journal of Information Systems Engineering and Management, 5(1), em0110. https://doi.org/10.29333/jisem/7823
MLA
In-text citation: (Martino and Andry, 2020)
Reference: Martino, Charles et al. "Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study". Journal of Information Systems Engineering and Management, vol. 5, no. 1, 2020, em0110. https://doi.org/10.29333/jisem/7823
ABSTRACT
As the number of internet users goes up, Internet Service Provider (ISP) companies will compete to gain new customers. An ISP company has difficulty in tracking their client request’s progress, that result in poor customer service, which in turn lead to bad review about the company. This along with their internal communication problem bring a negative impact on their competitiveness. A Business Application Monitoring (BAM) application was proposed to solve their problems. This BAM will track all of their business activities including clients’ requests and allow communication per activity. The development of the BAM uses Extreme Programming (XP) methodology to reduce development time while keeping the software quality. The development process consists of five parts, namely planning, design, coding, testing, and software increment. The result of this research shows that XP greatly reduces the development time while still able to maintain code quality. The company also able to track all of their business activities and allow a more controlled communication within an activity; which resulting in reduced bottlenecks on service delivery time, improved customer service quality by allowing activities status continuously informed to the customer, and increased competitiveness to compete against a stronger competitor.
KEYWORDS
REFERENCES
  • Adewale, A. A. (2016). Change, Customer Satisfaction and Competition: Issues from the Strategic Management Context. International Journal of Economics, Business and Management Studies, 3(2), 55-66.
  • Andry, J. F., Juliawan G., Christian Y., Leonardo J., & Nicholas. (2018). Parking System Development Using Extreme Programming Method. Journal of Digital Information Management, 16(6), 279-288. https://doi.org/10.6025/jdim/2018/16/6/279-288
  • Apăvăloaie, E. I. (2014). The Impact of the Internet on the Business Environment. Procedia Economics and Finance, 15, 951-958. https://doi.org/10.1016/S2212-5671(14)00654-6
  • Nafie, F. M., & Eltahir, M. A. (2016). Real-Time Monitoring and Analyzing Business Process. Research Inventy: International Journal of Engineering and Science, 6(7), 31-35.
  • Ouassarah, A. A., Averseng, N., Fournet X., Petit, J. M., Revol, R., & Scuturici, V. M. (2015). Understanding Business Trends from Data Evolution with Tornado. International Conference on Data Engineering, Apr 2015, Seoul, South Korea. pp.1456-1459. https://doi.org/10.1109/ICDE.2015.7113400
  • Özcan-Top, O., & McCaffery, F. (2018). Conformance to Medical Device Software Development Requirements with XP and Scrum Implementation. International Conference on Software Engineering Research and Practice, July-Aug 2018, Nevada, United States of America. pp. 99-105.
  • Suryantara, I. G. N., & Andry, J. F. (2018). Development of Medical Record with Extreme Programming SDLC. International Journal of New Media Technology, 5(1), 47-53. https://doi.org/10.31937/ijnmt.v5i1.706
  • Suryantara, I. G. N., Bernanda, D. Y., & Andry, J. F. (2018). Pengembangan Aplikasi Akuntansi Dengan Kerangka Kerja Extreme Programming. s.l., SEMNAS RISTEK 2018, pp. 117-122.
  • Tabassum, A., Bhatti, S. N., Asghar, A. R., Manzoor, I., & Alam, I. (2017). Optimized Quality Model for Agile Development: Extreme Programming (XP) as a Case Scenario. International Journal of Advanced Computer Science and Applications, 8(4), 392-400. https://doi.org/10.14569/IJACSA.2017.080453
  • Taibi, D., Lenarduzzi, V., Ahmad, M. O., & Liukkunen K. (2017). Comparing Communication Effort within the Scrum, Scrum with Kanban, XP, and Banana Development Processes. Evaluation and Assessment in Software Engineering, June 2017, Karlskrona, Sweden. https://doi.org/10.1145/3084226.3084270
  • The World Bank. (1997-2017). Individuals using the Internet (% of population). Retrieved on 28 August 2019 from www.data.worldbank.org
  • Tonin, G. S., Goldman, A., Seaman, C., & Pina, D. (2017). Effects of Technical Debt Awareness: A Classroom Study. Agile Processes in Software Engineering and Extreme Programming: 18th International Conference, May 2017, Cologne, Germany. pp. 84-100. https://doi.org/10.1007/978-3-319-57633-6_6
  • Yeboah, J., & Ewur, G. D. (2014). Quality Customer Service as a Competitive Advantage in the Telecommunication Industry in the Western Region of Ghana. Journal of Education and Practice, 5(5), 20-30.
LICENSE
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.