Automated Readability Assessment for Spanish e-Government Information
Jorge Morato 1 * , Ana Iglesias 1, Adrián Campillo 1, Sonia Sanchez-Cuadrado 2
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1 Computer Science Department, Universidad Carlos III de Madrid, Leganes, SPAIN
2 Library and Information Sc. Dep., Universidad Complutense de Madrid, Madrid, SPAIN
* Corresponding Author

Abstract

This paper automatically evaluates the readability of Spanish e-government websites. Specifically, the websites collected explain e-government administrative procedures. The evaluation is carried out through the analysis of different linguistic characteristics that are presumably associated with a better understanding of these resources. To this end, texts from websites outside the government websites have been collected. These texts clarify the procedures published on the Spanish Government’s websites. These websites constitute the part of the corpus considered as the set of easy documents. The rest of the corpus has been completed with counterpart documents from government websites. The text of the documents has been processed, and the difficulty is evaluated through different classic readability metrics. At a later stage, automatic learning methods are used to apply algorithms to predict the difficulty of the text. The results of the study show that government web pages show high values for comprehension difficulty. This work proposes a new Spanish-language corpus of official e-government websites. In addition, a large number of combined linguistic attributes are applied, which improve the identification of the level of comprehensibility of a text with respect to classic metrics.

License

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

https://doi.org/10.29333/jisem/9620

J INFORM SYSTEMS ENG, 2021 - Volume 6 Issue 2, Article No: em0137

Publication date: 21 Jan 2021

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Article Downloads: 136

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