A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations

Carolina Fernandes; Rui Cruz

doi:10.29333/jisem/9570

A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations

Carolina Fernandes ¹ ^* , Rui Cruz ²

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¹ Instituto Superior Técnico, Universidade de Lisboa, Lisboa, PORTUGAL
² DEI, Instituto Superior Técnico, Universidade de Lisboa and INESC-ID, Lisboa, PORTUGAL
^* Corresponding Author

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Research Article

Journal of Information Systems Engineering and Management, 2021 - Volume 6 Issue 1, Article No: em0131
https://doi.org/10.29333/jisem/9570

Published Online: 16 Jan 2021

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APA 6th edition

In-text citation: (Fernandes & Cruz, 2021)
Reference: Fernandes, C., & Cruz, R. (2021). A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations. Journal of Information Systems Engineering and Management, 6(1), em0131. https://doi.org/10.29333/jisem/9570

Vancouver

In-text citation: (1), (2), (3), etc.
Reference: Fernandes C, Cruz R. A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations. J INFORM SYSTEMS ENG. 2021;6(1):em0131. https://doi.org/10.29333/jisem/9570

AMA 10th edition

In-text citation: (1), (2), (3), etc.
Reference: Fernandes C, Cruz R. A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations. J INFORM SYSTEMS ENG. 2021;6(1), em0131. https://doi.org/10.29333/jisem/9570

Chicago

In-text citation: (Fernandes and Cruz, 2021)
Reference: Fernandes, Carolina, and Rui Cruz. "A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations". Journal of Information Systems Engineering and Management 2021 6 no. 1 (2021): em0131. https://doi.org/10.29333/jisem/9570

Harvard

In-text citation: (Fernandes and Cruz, 2021)
Reference: Fernandes, C., and Cruz, R. (2021). A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations. Journal of Information Systems Engineering and Management, 6(1), em0131. https://doi.org/10.29333/jisem/9570

MLA

In-text citation: (Fernandes and Cruz, 2021)
Reference: Fernandes, Carolina et al. "A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations". Journal of Information Systems Engineering and Management, vol. 6, no. 1, 2021, em0131. https://doi.org/10.29333/jisem/9570

ABSTRACT

The problem between Over-the-Top (OTT) and Communications Service Provider (CSP), namely for multimedia streaming services, is not new and has been a topic much discussed in the TM Forum. At time of writing, a technical solution that would benefit both parties has not yet been presented. With the existing model (no operational integration), both OTTs and CSPs are dissatisfied. This paper proposes a technical solution that can be beneficial to both parties and can potentially solve the existing conflicts. The solution presents the high-level design of Business Processes to integrate OTT Service Platforms in CSP Operations. Some hypothetical, but close to reality scenarios were defined in order to show how the model could be applied. The design of the model incorporates information and suggestions collected from Portuguese CSPs. To evaluate the accuracy of the design methodology, a set of interviews were conducted with industry experts in the sector, who evaluated each process model of the solution. A set of surveys from end users of those types of services was also conducted, in order to understand their opinions about the ideas used for the construction of the model.

KEYWORDS

Over-the-Top (OTT) Communication Services Provider (CSP) TM Forum Design Science Research Methodology (DSRM) business processes

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