A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users

Hellen Christine Seródio Thomazinho; Alexandre L’Erário; José Augusto Fabri

doi:10.20897/jisem.201723

A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users

Hellen Christine Seródio Thomazinho ¹ ^* , Alexandre L’Erário ¹, José Augusto Fabri ¹

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¹ Federal University of Technology - Parana, BRAZIL
^* Corresponding Author

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Research Article

Journal of Information Systems Engineering and Management, 2017 - Volume 2 Issue 4, Article No: 23
https://doi.org/10.20897/jisem.201723

Published Online: 30 Aug 2017

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APA 6th edition

In-text citation: (Thomazinho et al., 2017)
Reference: Thomazinho, H. C. S., L’Erário, A., & Fabri, J. A. (2017). A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users. Journal of Information Systems Engineering and Management, 2(4), 23. https://doi.org/10.20897/jisem.201723

Vancouver

In-text citation: (1), (2), (3), etc.
Reference: Thomazinho HCS, L’Erário A, Fabri JA. A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users. J INFORM SYSTEMS ENG. 2017;2(4):23. https://doi.org/10.20897/jisem.201723

AMA 10th edition

In-text citation: (1), (2), (3), etc.
Reference: Thomazinho HCS, L’Erário A, Fabri JA. A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users. J INFORM SYSTEMS ENG. 2017;2(4), 23. https://doi.org/10.20897/jisem.201723

Chicago

In-text citation: (Thomazinho et al., 2017)
Reference: Thomazinho, Hellen Christine Seródio, Alexandre L’Erário, and José Augusto Fabri. "A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users". Journal of Information Systems Engineering and Management 2017 2 no. 4 (2017): 23. https://doi.org/10.20897/jisem.201723

Harvard

In-text citation: (Thomazinho et al., 2017)
Reference: Thomazinho, H. C. S., L’Erário, A., and Fabri, J. A. (2017). A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users. Journal of Information Systems Engineering and Management, 2(4), 23. https://doi.org/10.20897/jisem.201723

MLA

In-text citation: (Thomazinho et al., 2017)
Reference: Thomazinho, Hellen Christine Seródio et al. "A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users". Journal of Information Systems Engineering and Management, vol. 2, no. 4, 2017, 23. https://doi.org/10.20897/jisem.201723

ABSTRACT

Software maintenance is the activity in which changes occur in the artifacts of a software after delivery, with the purpose of keeping it available, correcting its failures, improving its performance and adapting it to new or modified requirements, according to the needs of Your users. It is an indispensable activity, without which existing systems would quickly become lagging and inefficient for organizations. The objective of this work is to verify the adherence of existing software maintenance models and processes in an organization whose product is used by a large number of users. After identifying and evaluating the problems of the company's current situation, carried out through a case study, actions are suggested to improve its software maintenance process.

KEYWORDS

software maintenance case study

REFERENCES

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.