Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management

Leonardo Bastos Pontes 1 * , Adriano Bessa Albuquerque 1

Journal of Information Systems Engineering & Management, Volume 2, Issue 1, Article No: 1.

https://doi.org/10.20897/jisem.201701

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Abstract

This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.

Keywords

availability, continuity, health plan, information technology services, management guides, service management

Citation

Pontes, L. B., and Albuquerque, A. B. (2017). Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management. Journal of Information Systems Engineering & Management, 2(1), 1. https://doi.org/10.20897/jisem.201701

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