Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management
Leonardo Bastos Pontes 1 * , Adriano Bessa Albuquerque 1
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1 Universidade de Fortaleza, BRAZIL
* Corresponding Author

Abstract

This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

https://doi.org/10.20897/jisem.201701

, 2017 - Volume 2 Issue 1, Article No: 1

Publication date: 05 Jan 2017

Article Views: 2670

Article Downloads: 1497

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