Integrated Framework based on Critical Success Factors for E-Commerce

M. L. R. Varela 1 * , A. F. Araújo 1, G. G. Vieira 1, V. K. Manupati 2, K. Manoj 2

J INFORM SYSTEMS ENG, Volume 2, Issue 1, Article No: 4.

https://doi.org/10.20897/jisem.201704

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Abstract

E-commerce has been increasingly applied as it promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high-quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping.

Keywords

e-commerce, critical success factors, on-line shopping support

Citation

Varela, M. L. R., Araújo, A. F., Vieira, G. G., Manupati, V. K., and Manoj, K. (2017). Integrated Framework based on Critical Success Factors for E-Commerce. Journal of Information Systems Engineering & Management, 2(1), 4. https://doi.org/10.20897/jisem.201704

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