Integrated Framework based on Critical Success Factors for E-Commerce
M. L. R. Varela 1 * , A. F. Araújo 1, G. G. Vieira 1, V. K. Manupati 2, K. Manoj 2
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1 University of Minho, PORTUGAL
2 VIT University, INDIA
* Corresponding Author

Abstract

E-commerce has been increasingly applied as it promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high-quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

https://doi.org/10.20897/jisem.201704

, 2017 - Volume 2 Issue 1, Article No: 4

Publication date: 05 Jan 2017

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Article Downloads: 2239

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