The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment

Wellington F. Gonçalves; Carlos B. de Almeida; Leonardo L. de Araújo; Mateus S. Ferraz; Rogerio B. Xandú; Ivaldir de Farias Junior

doi:10.20897/jisem.201724

The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment

Wellington F. Gonçalves ¹ ^* , Carlos B. de Almeida ¹, Leonardo L. de Araújo ¹, Mateus S. Ferraz ¹, Rogerio B. Xandú ¹, Ivaldir de Farias Junior ²

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¹ Grupo de Pesquisa em Engenharia de Software – GRUPES, Centro Universitário Leão Sampaio - UNILEÃO Juazeiro do Norte - CE, BRAZIL
² Softex, Recife - PE, BRAZIL
^* Corresponding Author

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Research Article

Journal of Information Systems Engineering and Management, 2017 - Volume 2 Issue 4, Article No: 24
https://doi.org/10.20897/jisem.201724

Published Online: 30 Aug 2017

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APA 6th edition

In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, W. F., de Almeida, C. B., de Araújo, L. L., Ferraz, M. S., Xandú, R. B., & de Farias Junior, I. (2017). The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering and Management, 2(4), 24. https://doi.org/10.20897/jisem.201724

Vancouver

In-text citation: (1), (2), (3), etc.
Reference: Gonçalves WF, de Almeida CB, de Araújo LL, Ferraz MS, Xandú RB, de Farias Junior I. The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. J INFORM SYSTEMS ENG. 2017;2(4):24. https://doi.org/10.20897/jisem.201724

AMA 10th edition

In-text citation: (1), (2), (3), etc.
Reference: Gonçalves WF, de Almeida CB, de Araújo LL, Ferraz MS, Xandú RB, de Farias Junior I. The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. J INFORM SYSTEMS ENG. 2017;2(4), 24. https://doi.org/10.20897/jisem.201724

Chicago

In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, Wellington F., Carlos B. de Almeida, Leonardo L. de Araújo, Mateus S. Ferraz, Rogerio B. Xandú, and Ivaldir de Farias Junior. "The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment". Journal of Information Systems Engineering and Management 2017 2 no. 4 (2017): 24. https://doi.org/10.20897/jisem.201724

Harvard

In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, W. F., de Almeida, C. B., de Araújo, L. L., Ferraz, M. S., Xandú, R. B., and de Farias Junior, I. (2017). The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering and Management, 2(4), 24. https://doi.org/10.20897/jisem.201724

MLA

In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, Wellington F. et al. "The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment". Journal of Information Systems Engineering and Management, vol. 2, no. 4, 2017, 24. https://doi.org/10.20897/jisem.201724

ABSTRACT

Software testing is a key process that ensures a reliable quality product, and like other activities in the development process, have a wide range of tools available, but still requires a lot of human work, where the final quality of the software can be impacted directly by several factors. In this sense, this study aims to identify the human factors (cognitive, operational and organizational) present in the test process and to define the influence of these factors during their execution. Thus, the article presents a study with quantitative methods and techniques of the survey type, in which 112 professionals from the test area participated in 17 Brazilian states. The results provide a set of human factors that correlate with the final quality of a software product or service.

KEYWORDS

software testing; human factors; software quality

REFERENCES

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.