Enhancing Collaboration and Stakeholder Engagement for Successful IT Solution Deployments in the Public Sector: A Study on Lagos State Public Sector

Abstract

The incorporation of Information Technology (IT) solutions in the public sector has become vital for service delivery efficiency and governance. However, the successful deployment of IT solutions usually centers on effective collaboration and stakeholder engagement. This study explores the versatile situation of deployment of IT solutions in the public sector, with a study on Lagos State, Nigeria. The key purpose is to discover and investigate strategies, best practices, and recommendations that can improve collaboration between diverse government ministries, agencies, departments, IT vendors, and end-users, therefore promoting effective stakeholder engagement during the process of deployment. By studying existing literature, frameworks, and practical case studies, this study intends to offer significant understanding and real-world support for the Lagos State public sector in its pursuit of more effective deployment of IT solutions. It seeks to confront the issues and challenges associated with collaboration and stakeholder engagement within the context of the public sector. Furthermore, this research adds to the existing body of knowledge by creating discoveries, proposing strategies for innovation, and recommending real-world methods for enhancing collaboration and stakeholder engagement, designed for the exclusive dynamics of the public sector. The findings of this study have in-depth effects on project outcomes, allocation of resources, and service delivery in the Lagos State public sector. In a rapidly digitising world, the capability of alignment with the key stakeholders and ensuring successful deployment of IT solutions is significant to improve governance, streamline processes, and enhance public services. The outcomes of this research can enable ample developments in the success rate and IT project efficiency within the public sector, leading to more receptive and citizen-centric governance. The far-reaching effects of this study spread to public sectors beyond Lagos State, providing effective lessons and perceptions for governments globally. The possible effect is substantial, as the collaborative and stakeholder-driven method of IT deployment explored in this study can act as a proposal for improving and evolving the public sector. Thus, the research is anticipated to make a significant impact on the discussion on enhancing the deployment of IT solutions in the public sector.