Assessing the Role of Sharing Culture in Knowledge Management in Vietnamese Commercial Banks

Abstract

Sharing culture (SC) is a critical factor for organizations in general and for commercial banks (CBs) in particular, especially in the current context of rapid digital transformation and global integration. In Vietnamese CBs, knowledge management (KM) is a core element for sustainable development and has received increasing attention from bank leadership. However, KM in banks is influenced by various factors, among which SC plays a particularly significant role. Using a combination of qualitative and quantitative research methods, including surveys conducted with staff in CBs, this study identifies key influencing components such as leadership-related cultural factors, organizational culture (OC), and reward systems as having strong impacts on KM in CBs. Based on these findings, the author discusses and proposes recommendations to enhance the effectiveness of KM in Vietnamese CBs from the perspective of SC.