Designing and Explaining the Organizational Citizenship Behavior Model based on Islamic Teachings in Qarz-e-Hasaneh Mehr Bank, Iran

Abstract

The purpose of this research is to design an organizational citizenship behavior model based on Islamic teachings in Qarz-e-Hosaneh Mehr Bank, Iran. The research method is applied in terms of its purpose and exploratory in nature, and in terms of the method of collecting and analyzing information, this research is descriptive and survey-type. The statistical population in the qualitative field included experts from the scientific community, academic specialists, and banking industry experts, who were selected purposefully. The statistical population in the quantitative field included managers and employees of Mehr Bank, of whom 217 out of 500 were selected by random sampling in this research as the sample size to analyze the relationship between variables. For this purpose, after studying the literature on the subject and then using the content analysis method for coding, the factors and components of organizational citizenship behavior based on Islamic teachings were identified. Finally, the structural equation method in PLS software was used to measure the relationship between the variables in the model. The results of the analysis based on the content analysis method showed that the factors and components of organizational citizenship behavior based on Islamic teachings include the individual factor (observing values, developing behavioral principles, creating infrastructures for attachment to work, the internal aspect of individuals for growth, improving the level of skill through continuous training, and the moral characteristics of individuals), the organizational factor (developing a code of ethics to observe ethical principles, internal organizational characteristics, ethical decision-making, the ability to resolve ethical conflicts, institutional participation and support, institutionalizing organizational culture, organizational structure, employee skills and knowledge, progressivism and meritocracy, organizational justice and equality, reducing organizational corruption, evaluating the performance system, ethical leaders, respecting labor rights, interaction and social relations with others), and the environmental factor (environmental stimuli, legalism, cultural factor, social factor, political factor, economic factor). The results of the quantitative research show that the individual factor, organizational factor, and environmental factor have an effect on organizational citizenship behavior based on Islamic teachings.