Leadership Communication During Organizational Change: A Case Study of a Manufacturing Industry Sales Division

Abstract

Organizational change is inevitable in the modern business world, particularly in the manufacturing industry, as it continually adapts to market dynamics and technological advancements. Effective leadership plays a crucial role in communicating change to employees, ensuring smooth transitions, and minimizing resistance. This study examines leadership communication strategies during organizational change processes within the Sales Division of a manufacturing company. Utilizing a qualitative case study approach, the research incorporates in-depth interviews with both managers and employees. Findings reveal that successful organizational change significantly depends on three key factors: open communication, clear visionary leadership, and active employee engagement in the change process. The study's implications emphasize the critical importance of transparent and persuasive leadership communication in enhancing employee adaptation to organizational transformations.