The Influence of Work-Life Balance on Turnover Intention is Mediated by Job Satisfaction at KAP in Indonesia

Abstract

In this study, we examine the influence of the Work-Life Balance dimensions, namely WIPL (Work Interference with Personal Life) and PLIW (Personal Life Interference with Work), and Job Satisfaction (JS) on Turnover Intention (TI) in the context of Public Accounting Firms (KAP) in Indonesia. A survey was conducted on 114 employees working in various KAPs such as EY, PWC, KPMG, Deloitte, and other KAPs. This study uses quantitative analysis with the use of SmartPLS 4.0 for primary data management and SEM model acquisition. The results show that five out of seven hypotheses are accepted. The simulation of these effects shows that WIPL significantly affects JS and TI, while PLIW only affects JS and does not affect TI. Furthermore, JS significantly affects TI and mediates the effect of PLIW on TI, but JS does not mediate the relationship between WIPL and TI. This study found that employees who feel their personal lives are interfered with by their work lives are more likely to have the intention to leave the company. This study also shown that employees will be satisfied with their work if there is a balance between work responsibilities and personal life. Therefore, this study can be used to design human resource strategies that include a comfortable wo$rking environment while still giving employees the freedom to pursue personal activities outside of work in order to increase JS and minimize TI.