Sentiment Analysis of Educators and Learners on Google Classroom as an Online Learning Environment

Abstract

Ideas surrounding online learning are rapidly evolving due to ongoing technological advancements that support innovative approaches. The widespread availability of information and communication technology (ICT), an expanded toolkit, and its integration into daily life, particularly within the academic domain, have become increasingly inevitable, particularly taking into account the COVID-19 epidemic. This study engages in a discussion about the utilization of Google Classroom as an online learning tool. By conducting sentiment analysis on the online learning experiences of educators and students, academic institutions can gain valuable insights into their students' needs, assess the effectiveness of current instructional methods, and foster meaningful learning experiences. Data were collected from 31 faculty members and 533 students at the Don Mariano Marcos Memorial State University-South La Union Campus. All participants were invited to partake in an online survey to share their experiences and potential challenges encountered during synchronous online instruction using Google Classroom. This research utilizes a mixed-method approach, integrating quantitative and qualitative approaches alongside machine learning applications. The findings suggest that both students and faculty members found the Google Classroom platform to be a valuable tool, motivating further exploration of optimal learning environments for blended learning.