Models of Good Practices for Document Management with an Information Technology Component in the Notarial Service in Colombia, A Narrative Review

Abstract

This narrative review article focuses on the analysis of a series of articles developed in research works or in some cases in articles of the same type, starting from the analysis of the practices used in document management, Information and Communication Technologies (ICTs) and Knowledge Management (KM), considering them as main guidelines for their review. The objective is to analyze the models of good practices for document management with an information technology component in the notarial service. The method is given through the narrative review, making use of known information search engines, as well as university repositories that investigate the subject, subsequently in the analysis the key points are taken according to the objective, to determine that good practices should start from the construction of the information architecture according to the processes, and end in continuous training and capacity building for public servants.