Management of Factors Associated with Job Satisfaction of Healthcare Workers in Obstetrics and Gynecology Services at Private Hospitals: A Cross-Sectional Study

Abstract

Purpose: The job satisfaction of employees is a critical factor in determining the level of health care quality. This study aimed to find out the factors affecting the job satisfaction level of healthcare workers working in obstetrics and gynecology services. Further, to evaluate the job satisfaction level of these healthcare workers on the basis of various dimensions of job satisfaction by using different statistical analysis tools.
Design, methodology, and approach: Healthcare workers in obstetrics and gynecology services were measured on the basis of their job satisfaction level by using cross-sectional and descriptive research methods. Survey responses of 220 health care workers were collected from private hospitals in Delhi and NCR India. The collected data was coded and incorporated into SPSS version 20.0 for further evaluation. Descriptive statistical analysis and multi-level logistic regression were employed to summarize the data, and frequency tables and percentages were used to present the results.
Findings: A self-administered survey was conducted with a sample of 220 health workers. Overall, 65 (29.54%) of health workers reported satisfaction with their job, and 155 (70.45%) were not satisfied, with neutral responses being assumed. The study also concluded that pharmacists were less satisfied with their jobs, while laboratory professionals, junior resident doctors, and senior resident doctors were more satisfied with their jobs than nurses. Additionally, criteria for performance evaluation and appraisal were found to be the most influential factors in job satisfaction.
Practical implications: The findings of this article are useful for hospital management, government, the healthcare sector, and policymakers. All these stakeholders can perform better and work for the betterment of healthcare workers and society by implementing appropriate service policies.
Originality/value: The findings of this study reinforce current knowledge on the causes and consequences of dissatisfaction among healthcare workers.