Assessing the Impact of Operational Excellence and Employee Engagement on Performance in Pharmaceutical Industry

Abstract

The Indian pharmaceutical industry, a global player, faces challenges in balancing robust Human Resource Management (HRM) practices with operational excellence, which could hinder its growth and competitiveness. By addressing both HRM and operational excellence challenges, Indian pharmaceutical companies can create a more engaged workforce, optimize processes, and achieve sustainable growth in the competitive global market. With its significant economic expansion and worldwide funding, HRM in India has attracted substantial study focus throughout the last decade and remains to this day, although mainly regarding the pharmaceutical industry. This paper aims to assess the level of HRM and operational excellence practices in Indian pharmaceutical industry, and their impact on sustainable performance in this important service sector. The key components from current literature were combined to create an integrated investigation method with a Likert scale. A survey was used as a quantitative tool to obtain data from 765 workers of the designated pharmaceutical firms. The hypothesis was validated. The parameters' validity as well as reliability have been demonstrated. The results indicate that the implementation of operational excellence indicators, knowledge management, and talent management tools significantly impact employees' performance in the pharmaceutical industry. Trust, engagement, and psychological wellbeing also contribute to improved company representation and performance enhancement. The results of the research have the possibility of helping assist officials, clients, and pharma executives in implementing adequately stated HRD standards to improve workforce excellence and build a long-term benefit.