Exploring the Nexus Between Workplace Incivility and Counterproductive Work Behavior: Empirical Evidence from Non-Academic Staff in Private Universities of Pakistan

Abstract

Workplace incivility continues to grow as a major organizational challenge which affects educational institutions and other work environments the most. The phenomenon includes minor deviant actions which include rude and disrespectful conduct that forms toxic workplace environments. Incivility at work develops into counterproductive work behavior (CWB) that causes employees to show worse performance while generating mental disengagement and increasing workplace tensions. It is essential to study elements which might decrease the unfavourable interaction between workplace incivility and counterproductive work behavior.
This study investigates the moderating role of co-worker support in the relationship between workplace incivility and CWB. Surveys were distributed to non-academic staff members who worked in private universities located in Lahore, Pakistan. The research used regression analysis to analysed how workplace incivility affected CWB while assessing if co-worker support acted as a protective mechanism.
Workplace incivility stands as a key factor which contributes to the development of CWB according to this research. High co-worker support perceptions weaken the correlation between workplace incivility and counterproductive work behaviors among employees. The results indicate workplace support acts as a protective element which decreases how incivility affects employee conduct.
The discovered research data provides educational institutions with applicable insights. Organizations need to develop a supportive work setting through teamwork initiatives while offering peer support along with well-defined conflict resolution methods. Employee well-being together with workplace performance will benefit from the implementation of such effective organizational strategies that combat incivility.