Patients Satisfaction Towards Services of Primary Health Centres

Abstract

Healthcare quality assessment and effectiveness evaluation in Indian Public Health Centres (PHCs) depends heavily on patient satisfaction metrics as the basic healthcare infrastructure. This research study reviews service satisfaction at Coimbatore district PHCs to analyze patient profiles and identify core service satisfaction aspects. The Factor Analysis under a systematic approach divides healthcare services into three main clusters where PHCs operate core medical treatment centers alongside emergency centers with prevention routines as well as specialized services. Patient satisfaction reached its highest levels when patients accessed outpatient care in addition to receiving essential drugs and receiving maternal-newborn medical care together with diagnosis services. Preventive services composed of immunization and health education programs with specialized assistance for nutrition and mental health services strongly improve patient happiness levels. Numerous studies indicate that patient satisfaction emerges from hospital delivery at the present moment as well as long-term health requirements. Total healthcare delivery presents better patient satisfaction results when service providers offer accessible services with patient-centered approaches. The study presents various strategic approaches for policy makers to execute changes that decrease patient-public healthcare service gaps and build trust in the healthcare system. New healthcare models demand continuous research about technology integration and time-based and rural-to-urban comparative studies of PHCs for providing comprehensive healthcare models.