Enhancing Indonesian civil servants' professionalism through integrated frameworks

Abstract

The Indonesian Civil Service Professionalism Index (IP ASN) is frequently regarded as a compliance tool for personnel administration rather than a catalyst for organizational development. This study develops and validates an IP ASN enhancement model specifically for the Secretariat General of the House of Representatives (Setjen DPR), a high-level political bureaucracy, by incorporating the four dimensions of the index into a quantifiable, equitable, and adaptable capability framework. We use a mixed-methods sequential explanatory design that includes member checking, in-depth interviews with senior officials at Setjen DPR, document/performance reviews, and multi-stakeholder focus groups with major internal units. The results underscore the existence of value chains that are fundamentally flawed due to the degree-level emphasis on relevance, the inadequate implementation of the 70:20:10 learning model, the absence of structured performance dialogues associated with compensation, and the enforcement of discipline without ethical pathways. The proposed architecture is designed to be implementable by incorporating standardized requirements, mandatory training assessments, performance indicators, ethics committees, robust governance, and data integration. The model is policy-fit and technology-ready, transforming IP ASN from a compliance checklist to a sustainable, auditable performance enabler.