GIG Work Platforms and Workforce Inclusion through Diversity, Equity, and Inclusion (DEI)

Abstract

This study examines how Diversity, Equity, and Inclusion (DEI) practices affect gig workers' job satisfaction and retention intentions on online gig platforms. Given the growing importance of DEI in the workplace, the study examines how gig platforms might use inclusive practices to boost worker engagement and retention. DEI aspects including supporting a diverse workforce, equal opportunities, and eliminating discrimination are examined in a gig worker survey to determine their satisfaction and intention to continue using the platform. The data imply that gig workers value DEI techniques but do not affect retention decisions. Other considerations like compensation, flexibility, and job advancement may matter more. Gig platforms should include transparent DEI rules, specific interventions, and regular assessments to achieve inclusivity, according to the report. Its regional emphasis and use of self-reported data are limitations, however, the study suggests comparing regional studies and longitudinal analyses to determine DEI's long-term effects on gig employment outcomes.