Custom Jira Plugins for DevOps Orchestration: Bridging Jenkins, ServiceNow, and Snowflake

Abstract

This paper presents automation in IT Service Management (ITSM) compliance workflow, specifically within high-risk industries for critical regulations, including GDPR, SOC 2, and HIPAA. The gathering comprises how tools such as Jira can automate the compliance process, with repetitive tasks being assigned automatically through customized workflows and notifications, saving human error and making compliance accurate across large teams. The paper discusses its approach to automating compliance by addressing the problems of integrating legacy systems and the complications of configuring workflows per regulatory standards. Furthermore, case studies of Jira as an aid to automatize compliance in healthcare are presented, discussing the rise in auditability and risk management. This helps organizations reduce the risk of breaches, penalties, and damages to their reputation by automating tasks associated with compliance. The concluding part of the study talks about the upcoming trends concerning compliance automation, which is anticipated to witness the use of AI, machine learning, and blockchain technologies for improving the efficiency and security of compliance processes, among others. Such insights given by this framework will assist organizations that seek to adopt best practices in compliance automation to align it with changing regulations and adhere to those industry standards efficiently.