Factors Influencing Turnover Intentions among Employees of Five-Star Hotels in Aqaba

Abstract

Introduction: This study examines the factors that impact employee turnover intentions in Aqaba's five-star hotels. Those factors include job stress, family responsibilities, geographic distance, and job satisfaction that was examined as the mediating variable.

Objectives: The current study attempts to explore the factors that affect employees' turnover in Aqaba luxury hotels, taking into account the mediating role of job satisfaction.

Methods: The study relied on the quantitative methodology. Data, collected from 339 hotel employees, revealed a statistically significant and positive relationship between turnover intentions and those stressors. Geographic distance stands as the most influential factor, followed by job stress, and family circumstances. Conversely, job satisfaction has negatively correlated with turnover intentions, acting as a partial mediator.

Results: The findings call for immediate action that necessitates finding out organizational strategies in order to address workplace stress, work-life responsibilities, and commuting challenges. Recommendations suggest implementing stress-reduction activities, promoting flexible work environment, and enhancing job satisfaction through supportive leadership and recognition programs. By addressing these challenges, hotels can increase employee retention, work stability, and sustainability in the competitive hospitality sector.

Conclusions: This research extends the theoretical framework and offers practical insights for improving workforce sustainability in culturally specific settings.