Facilitator or Barrier? The Impact of Government-Backed E-Payment Systems on Fintech Innovation in Saudi Arabia

Abstract

Saudi Arabia's digital landscape is undergoing rapid development. Within this evolving environment, the widespread adoption of e-payment methods is crucial for the efficient delivery of e-government services. This study introduces the current situation of utilizing various e-payment methods in delivering e-government services. That includes e-government and its current state, the adoption of e-payments, and an overview of the government-supported e-payment system. The study examines whether the government-supported e-payment system works as a valuable facilitator or barrier to other alternative e-payment solutions in e-government services in Saudi Arabia. Research may assist and support e-government programs as they evolve, helping to determine best practices in delivering government services to citizens.

To explore this, we used a qualitative research approach. We gathered the data through semi-structured interviews with senior managers from both public and private sectors across Saudi Arabia. Their responses were subsequently analyzed using a thematic approach.

Our findings indicate a desire and readiness among Saudi government entities to diversify their e-payment options. Furthermore, the study identifies success factors and limitations surrounding the current e-payment system. This study recommends adopting new solutions that help in achieving a citizen-centered e-government approach, leading to improved e-government performance in Saudi Arabia.