Assistance and Support of Primary Caregivers through an eService Platform

Claudia I. Martínez-Alcalá 1 2 * , José A. Ramírez-Salvador 3, Alejandra Rosales-Lagarde 1 2, Brenda Jiménez-Rodríguez 1

Journal of Information Systems Engineering & Management, Volume 3, Issue 1, Article No: 09.

https://doi.org/10.20897/jisem.201809

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Abstract

The increasing human longevity around the world calls for new attention models in which the primary caregiver plays a crucial role as a source of care supply. However, primary caregivers’ lack of training, along with high levels of stress, depression and anxiety, can have a negative impact on both the caregiver’s health and the development of caregiving duties. Hence, the objective of the present article is to introduce the eCuidador platform, an innovative tool that seeks to provide assistance and support to primary caregivers by means of a variety of services available in the cloud with the aim of improving caregivers’ health and quality of life. Likewise, we present the results obtained from the pilot test validation, in which the evaluation of the following parameters was carried out: Usability (12), Functionality (10), Design (11), Usefulness (12) and Satisfaction (12). The participants of this pilot test were 12 primary caregivers (91.66% women).

Keywords

primary caregiver, assistance, e-services, caregiver overload

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Citation

Martínez-Alcalá, C. I., Ramírez-Salvador, J. A., Rosales-Lagarde, A., and Jiménez-Rodríguez, B. (2018). Assistance and Support of Primary Caregivers through an eService Platform. Journal of Information Systems Engineering & Management, 3(1), 09. https://doi.org/10.20897/jisem.201809