Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management

Leonardo Bastos Pontes; Adriano Bessa Albuquerque

doi:10.20897/jisem.201701

Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management

Leonardo Bastos Pontes ¹ ^* , Adriano Bessa Albuquerque ¹

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¹ Universidade de Fortaleza, BRAZIL
^* Corresponding Author

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Research Article

Journal of Information Systems Engineering and Management, 2017 - Volume 2 Issue 1, Article No: 1
https://doi.org/10.20897/jisem.201701

Published Online: 05 Jan 2017

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How to cite this article

APA 6th edition

In-text citation: (Pontes & Albuquerque, 2017)
Reference: Pontes, L. B., & Albuquerque, A. B. (2017). Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management. Journal of Information Systems Engineering and Management, 2(1), 1. https://doi.org/10.20897/jisem.201701

Vancouver

In-text citation: (1), (2), (3), etc.
Reference: Pontes LB, Albuquerque AB. Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management. J INFORM SYSTEMS ENG. 2017;2(1):1. https://doi.org/10.20897/jisem.201701

AMA 10th edition

In-text citation: (1), (2), (3), etc.
Reference: Pontes LB, Albuquerque AB. Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management. J INFORM SYSTEMS ENG. 2017;2(1), 1. https://doi.org/10.20897/jisem.201701

Chicago

In-text citation: (Pontes and Albuquerque, 2017)
Reference: Pontes, Leonardo Bastos, and Adriano Bessa Albuquerque. "Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management". Journal of Information Systems Engineering and Management 2017 2 no. 1 (2017): 1. https://doi.org/10.20897/jisem.201701

Harvard

In-text citation: (Pontes and Albuquerque, 2017)
Reference: Pontes, L. B., and Albuquerque, A. B. (2017). Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management. Journal of Information Systems Engineering and Management, 2(1), 1. https://doi.org/10.20897/jisem.201701

MLA

In-text citation: (Pontes and Albuquerque, 2017)
Reference: Pontes, Leonardo Bastos et al. "Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management". Journal of Information Systems Engineering and Management, vol. 2, no. 1, 2017, 1. https://doi.org/10.20897/jisem.201701

ABSTRACT

This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.

KEYWORDS

availability continuity health plan information technology services management guides service management

REFERENCES

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.